Return Info
SHIPPING’S ON US (YES, SERIOUSLY)
We’re really happy to offer FREE DOMESTIC SHIPPING with no order minimum! (just allow 5-10 business days for your goodies to arrive) Your order will be delivered between 2-10 days from the ship date, depending on the shipping method you choose. We do our best to process orders the same business day if the order is placed before 3:00 PM EST. Orders placed after 3:00 PM EST will be processed the next business day. We’ll send you an email confirmation once your order is shipped.
*Please note that delivery times aren’t guaranteed and can be delayed due to holidays or other things that are out of our control.*
Shipping Rates & Delivery
| Shipping Service | Rate | Delivery Times |
|---|---|---|
| Free Shipping | Free | 5-10 Business Days |
| Standard Shipping | $6.00 | 3-5 Business Days |
| Priority Shipping | $12.00 | 2-3 Business Days |
*Please allow extra travel time to the following addresses: Hawaii, Alaska, PO Boxes, APO/FPO & U.S Territories*
Live Abroad? We Got You!
Snag FREE INTERNATIONAL SHIPPING on orders of $150+!
Just select “Free Shipping” at checkout if you qualify and your order will be sent via First Class Mail with a delivery window of 2-4 weeks. Can’t wait that long? We get it. Choose “Express Shipping” at checkout and your Haute Rogue order will arrive within 1-2 weeks!
Delivery Rates |
||
| Shipping Service | Rate | Delivery Times |
|---|---|---|
| Standard Shipping | $15.00 | All countries: 2-4 weeks |
| Express Shipping | $29.00 | 1-2 weeks |
*Please note that delivery times aren’t guaranteed and can be delayed due to holidays or other things that are out of our control.*
MANY HAPPY RETURNS
(I mean, obviously we’d be happier if you loved it but you know what we mean)
If you’re not completely head over heels with your purchase, we’re here to make things right! If you have any questions, feel free to drop us a line at Hello@HauteRogue.com.
Return Options
Store Credit or Refund
Exchange
Love your new look but need it in a different size? We’re happy to exchange it if the item’s still in stock. Let us know ASAP so we can reserve the item for you, then send it back and we’ll mail you the exchange as soon as we receive yours back. FYI, we can currently only process exchanges for customers located in the US.
Our Returns & Exchanges Policy
Returns are happily accepted within 21 days from the date of purchase for a store credit or same item exchange. We’ll shoot you an email as soon as we process your return. Please allow up to 7 days for return processing and please note that the original shipping charges are non-refundable.
- All items must be returned within 21 days of receipt.
- All items must have original tags attached, unwashed, unworn and in its original condition.
- Any items bought on SALE may not be returned.
- All sales on bodysuits and accessories are final.
- Any merchandise on sale cannot be returned.
- All pre-orders and special order items are non-returnable. If you need help determining your size, please contact our customer service before placing an order.
For all refused packages or packages returned without an authorization, a returned shipping fee of $6 will be deducted from a refund total.
How do I return an item I received as a gift?
How to Make Your Return or Exchange:
1. Pack it Up. Securely package all the items and make sure all tags are intact. Need a return shipping label? Email us at Hello@Hauterogue.com and we’ll send one your way, free of charge! Otherwise, you can choose to pay shipping charges with your preferred carrier.
2. Note It Down. Please include a copy of the order invoice with the merchandise in a securely sealed shipping package. Or, you can simply write the order number on the shipping box.
3. Send it off. Attach your printed shipping label to the package and drop it off at your nearest USPS or preferred carrier location.